Streamline Customer Support with LiveSupport
LiveSupport is a powerful tool that enhances customer communication and support efficiency, making it easy for businesses to connect with their clients in real-time.
LiveSupport by LiveSupport is a comprehensive live chat software designed to enhance customer support and engagement on websites. This innovative tool allows businesses to communicate with their website visitors in real-time, providing instant assistance and boosting sales and customer satisfaction.
One of the key features of LiveSupport is its user-friendly interface, making it easy for both support agents and customers to interact seamlessly. The chat widget can be easily customized to match the look and feel of any website, ensuring a consistent brand experience.
With LiveSupport, businesses can set up automated chat invitations based on user behavior, allowing them to proactively engage with visitors and guide them through the purchasing process. This proactive approach can significantly increase conversion rates and reduce cart abandonment.
Furthermore, LiveSupport offers robust reporting and analytics tools that provide valuable insights into customer interactions. Businesses can track key metrics such as chat volume, response times, customer satisfaction levels, and more, allowing them to optimize their support processes continually.
Another standout feature of LiveSupport is its multi-channel support capabilities. In addition to live chat, businesses can also integrate other communication channels such as email and social media into a unified platform, providing a seamless omnichannel support experience.
Security is a top priority for LiveSupport, with end-to-end encryption ensuring that all communication between businesses and customers remains private and secure. This commitment to data protection instills trust in customers and helps businesses comply with regulatory requirements.
LiveSupport by LiveSupport is a powerful live chat software that empowers businesses to deliver exceptional customer support and drive conversions effectively. With its user-friendly interface, automation options, analytics tools, multi-channel support, and security features, LiveSupport is a valuable asset for any business looking to enhance its online customer experience.
Overview
LiveSupport is a Shareware software in the category Miscellaneous developed by LiveSupport.
The latest version of LiveSupport is 1.2.8, released on 10/17/2017. It was initially added to our database on 07/24/2008.
LiveSupport runs on the following operating systems: Windows. The download file has a size of 65643148MB.
Users of LiveSupport gave it a rating of 5 out of 5 stars.
Pros
- Real-time chat support functionality for customers and website visitors
- Easy to set up and integrate into existing websites
- Customizable chat widgets to match website branding and design
- Option to view visitor analytics and track visitor behavior in real-time
- Ability to proactively initiate chats with visitors based on predefined triggers or rules
- Support for multiple agents to handle concurrent chats efficiently
Cons
- May require a learning curve for new users to fully utilize all features and settings
- Pricing can be on the higher side for small businesses with limited budgets
- Some advanced features may only be available in higher-tier pricing plans
- Limited integrations with other third-party software or platforms
FAQ
What is LiveSupport?
LiveSupport is a customer support platform that allows businesses to chat in real-time with their customers.
How does LiveSupport work?
LiveSupport works by integrating a chat widget into the website or application. When customers have questions or need assistance, they can initiate a chat and communicate with the support team in real-time.
What features does LiveSupport offer?
LiveSupport offers features such as live chat, canned responses, chat transcripts, file sharing, visitor analytics, chatbots, and more.
Can LiveSupport be customized to match my brand's look and feel?
Yes, LiveSupport provides customization options to match the chat widget with your brand's color scheme and design.
Is LiveSupport mobile-friendly?
Yes, LiveSupport is designed to be mobile-friendly and responsive on different devices, including smartphones and tablets.
Can multiple agents use LiveSupport simultaneously?
Yes, LiveSupport supports multiple agents, allowing them to handle multiple chats concurrently for efficient customer support.
Is it possible to access chat history and transcripts with LiveSupport?
Yes, LiveSupport stores chat history and transcripts, enabling both agents and customers to access previous conversations for reference or follow-up.
Can LiveSupport integrate with other software or platforms?
Yes, LiveSupport offers integrations with popular CRM systems, helpdesk tools, e-commerce platforms, and more.
Is there a free trial of LiveSupport available?
Yes, LiveSupport offers a free trial period for businesses to evaluate the platform and its features before making a purchase decision.
What support options are available for LiveSupport customers?
LiveSupport provides customer support through email, live chat, and phone to assist customers with any questions or issues they may encounter.
Pete Milner
I'm Pete, a software reviewer at UpdateStar with a passion for the ever-evolving world of technology. My background in engineering gives me a unique insight into the intricacies of software, allowing me to provide in-depth, knowledgeable reviews and analyses. Whether it's the newest software releases, tech innovations, or the latest trends, I'm here to break it all down for you. I work from UpdateStar’s Berlin main office.
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